1. Remember that if you’re on time you’re late.
2. Rather than complaining about problems push yourself to create solutions.
3. Exploit change to build things better.
4. Use people’s names when you speak with them.
5. Listen deeply and sincerely and fully. It’ll make the speaker feel bigger and better.
6. Know your values and then live them, at all costs.
7. Don’t confuse busy with productive nor movement with progress.
8. Retreat from work often to regenerate your energy, creativity and spiritual powers.
9. Be fascinated by other humans.
10. Start your day early. It’s the quietest time of the day, allowing you to think, plan, prepare and work on your wisdom.
11. Travel. It’ll make you more interesting and bring your inspiration to life.
12. Sweat the tiniest of details as getting small things right is the mark of a master.
13. Remember that until your mission becomes an obsession your business will never grow into a movement.
14. Exemplify excellence for your people as leading by example is the best way to change the behaviour of others.
15. Work hard to be enthusiastic and raise the spirits of others. Positive energy builds monuments.
16. Accept defeat with grace. And then transform it into triumph.
17. Always be developing the people on your team by mentoring them, teaching them and celebrating their wins.
18. Be the most honest person you know.
19. Outwork everyone in your field.
20. Read and study for an hour each day so you can bring richer value to more customers.
21. Have a strong and beautiful family life. It’s a peak source of great productivity, believe it or not.
22. Treat other human beings with vast respect, politeness and goodness.